Quality at Hughes
Quality Policy
Hughes Network Systems Europe is committed to setting the
standard for excellence in our industry and earning the respect of
our customers, competitors and vendors throughout Europe.
We achieve this by designing and delivering products and
services that consistently satisfy our customers' requirements and
exceed their expectations. We continually identify, evaluate
and adopt best practices to ensure that we remain at the leading
edge of our industry.
As Quality performance can only be achieved through people, we
are committed to investing in our employees and maintaining an
environment, which promotes and recognises standards of
excellence. All employees are aware of the contribution they
make to our quality goals and customer satisfaction.
As an integral part of our Quality Management System, we set
measurable objectives within all functions at all levels throughout
the organisation and monitor our performance against these
objectives. Through these actions we continually look for
opportunities to improve the way we deliver our products and
services thereby exceeding our customers' expectations.
Quality Approach
This is the HNSE Service Design, Implementation and Maintenance
model.The basic principle throughout the lifecycle is that we
employ a structured, controlled approach that is centred on the
customer, built upon continual improvement and the experience of
our people.
The customer is actively involved throughout every stage of the
Service Lifecycle. The Sales and Programme Management teams
are responsible for building and maintaining positive relationships
with our customers. All customer contracts are thoroughly
reviewed to ensure that we have the capability to meet customer
requirements.
The Service Management processes that underpin this model have
been developed using the ITIL Service Management framework.
These processes have been implemented via an integrated Service
Management System.
Third party suppliers play an important part in the Service
Lifecycle. HNSE works closely with suppliers to ensure that
our standards for quality products and services are met.
Processes are in place to ensure that Supplier performance is
actively monitored and managed.
The Quality Management System provides the framework for the
management of the processes associated with the model.
Certification
The Hughes Network Systems Europe Quality Management System is
certified to ISO9001:2008 (and has been since 1997).
Our scope of registration is:The provision, management and
ongoing support of a wide variety of satellite and terrestrial
broadband based internet protocol services and solutions, including
design, development, sale, installation and maintenance of those
services and solutions.
Back to top >
